Feel free to contact us if your question is not addressed below.
Most items ship in 1-2 weeks with the exception of custom designs, logos, and fire pits.
We gladly accept returns, exchanges and cancellations on stock items (non-personalized). Contact us within 5 days of delivery, and ship the item back within 14 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom or personalized orders cannot be returned unless they arrive damaged or defective.
Cancellations must be requested within 48 hours of placing your order. Please contact email@example.com to request cancellation.
Our standard thickness on most items is 16 gage, however, some items are cut from 10 gage. Please refer to the listing details for thickness
On standard items (that only change a name, address, or year) you can request a proof before cutting. Custom designs and fire pits include two proofs with the order. Additional charges may apply for more proofs.
Our pieces are coated with an automotive gloss to help prevent tarnishing (stainless steel and raw steel are not coated). Like all paints, they can wear down over time, and exposure to moisture, salt, and lawn chemicals can increase the speed at which it breaks down. You can help maintain the finish by coating it with Rustoleum clear coat every now and then.
We use 304 stainless steel which is tarnish resistant. If exposed to salt and chemicals then it can show small signs of rust over time.
We do not include mounting hardware on our pieces. Our customers hang on a wide variety of surfaces (drywall, wood, stucco, brick, etc.) that all require different hardware and we don't want to be liable for the wrong fastener being used or damaging a surface.
Raw steel is shipped without any finishing. It will have imperfections in the metal (rust, dirt, scratches) since we gently grind the back and wipe down the font (instead of grinding/sandblasting like on our other finishes). There is no protective clear coat applied and if left unprotected, it will develop a nice rust patina over time. You can coat it with Rustoleum clear gloss to help preserve its look. All of our plate is recycled steel and the color varies from piece to piece depending on the plate we receive from the mill.
The torch blue is achieved through heat which is difficult to control. There is a wide color range that you can receive, from light blue, dark blue, purple, yellow, gray and brown. The color of the piece depends on the light and angle in which it is being viewed.
DXF, Vector, or AI file is the preferred format, but we can work with JPEGs & PDFs. Please provide the font name used if sending JPEG or PDF. You can email files to firstname.lastname@example.org
We apologize for possible shipping delays. Unfortunately, we do not have any control over the speed of delivery, especially with the large number of packages being shipped at this time. USPS Priority 2-4 days is a guideline, not a guarantee. USPS does not consider a package lost until after 15 days in transit. Please contact us if the package has been in USPS possession for more than 15 days and we will file a claim.
We apologize for any shipping damage. We take care to package our items as securely as possible to avoid this. If your item is damaged, please contact us at email@example.com and provide photos of the damage, the entire piece, and the packaging. We will then file a claim with the shipping carrier. Most shipping carriers now require verification of damage, so please hold on to the damaged goods and packaging, as you may need to bring it in to your local post office for inspection. After inspection, we will ship out a replacement as quickly as possible.